A Penny Saved is a Penny Earned

A Penny Saved is a Penny Earned -
Benjamin Franklin

Thursday, October 5, 2023

Online Purchasing Warning - Kendally

 Make sure you research companies before purchasing online.

I recently purchased items from Kendally.Com and unfortunately failed to read their return policy or the reviews on Better  Business Bureau (of  which there are many  negatives).

I waited nearly a month for the items  and was disappointed when I opened the package, 

The two items were considerably smaller than advertised and very different from the picture shown on their advertisements (mostly on Facebook). The items were very flimsy and not at all like the items which supposedly offer support in the videos. (there was no return information or in fact any information contained in the package).

The other thing I failed to review was their return policy which shows that they won't refund items that are the incorrect size and returns have to be sent to England (even though the package shows it was shipped from California.) Even with a refund, half the amount would be spent on returning the items to England and also incur customs forms both of which seems to be a deterrent from returning items. Their office is shown as Boulder, Colorado on the Better Business Bureau site.

I don't understand why companies don't want satisfied customers or those who would re-purchase items, surely this would considerably reduce the cost of advertising. But sadly this seems to be the way our world is going these days with substandard service and customers who are no longer valued.

Tips for online purchasing from Better Business Bureau here.