We've all been through those crazy mazes where we have to press 1 for English and then the same message is repeated in another language. You put in your account number, zip code, blood type of your first child (well, that one might be an exaggeration, but you get the picture).
Instead of going through the obstacle course of corporate American you can bypass the system and speak to a human (don't hold your breath here with outsourcing you may not get one who can converse clearly in English). Regardless, it will remove some of the steps.
Go to Gethuman.com and type in the name of the company. Follow steps listed to get to an agent/representative.